.ops-ticket-panel {
  margin-top: 25px;
  box-shadow: none;
}

.ops-ticket-panel .inline {
  margin: 18px 0;
}

.hold-active {
  border-right: 5px solid #c77b00 !important;
  background: #fffaf0 !important;
}

.ticket-meta {
  color: #65736a;
  font-size: 12px;
}